Our academic packages transition from 'pending' to 'available' at varying speeds. Regardless of the time it takes for PLC to pass from pending into your available balance, all promised coins will be made available to you by the end of the 36th month of the operation of the academic package.

For more information, please get in touch with the Coinsbit technical support service. This can be done in several ways:

1) Contact the online chat of the support service. You can find it on the official website, following the link - https://coinsbit.io.

2) Create a ticket on the official website, following the link - https://coinsbit.io/support.

3) Contact the Telegram channel, following the link - https://t.me/coinsbit_chat

4) Send a letter to the email – support@coinsbit.io When making your request, please indicate that you are a PLC holder.

If you have trouble accessing your account:

1. Please make sure that you have correctly entered your username and password, without any spaces in the beginning or the end. Check the language-specific layout of your keyboard and the Caps Lock mode.

2. Ensure that while you are entering your password, the space is not automatically completed with an old saved password that might not be relevant anymore.

3. Clear your browser cookies and refresh the page by pressing Ctrl + F5.

4. Try accessing your account through another device - your phone or another computer - or use a different browser.

5. Click on 'Login' in the top right corner of the website. Then click on 'Forgot password' under the blue 'Login' button in the middle of your page and enter the email address linked to your account, click on 'Send'. Next, follow the instructions, which will be sent to your email address.

If you encounter any difficulties in this process, send us the name and model of your device, browser, operating system and the version you are using.

You can do this in your personal cabinet in the 'General Information' section. You need to click on your avatar in the top right corner to do this.

The PLC index is calculated based on an internal formula and is not related to PLC the exchange rate.

Technical support is only provided via email support@platin-genesis.com or through the 'Support' section of the dashboard

You can find it in your personal cabinet in the transactions/bonus history section

You can download it from the transactions section of your personal cabinet, by clicking on the transaction number on the left

You can generate and download a report in your personal cabinet in the transactions/bonuses section: https://platincoin.com/ru/transactions/reports

Everything is published on our official blog - https://blog.platincoin.com/ru/ and on our Telegram channel - https://t.me/PLCchannelEn

 

It is possible that you did not maintain active status during the bonus payment period. If this was not the case, get in touch with our support service through your personal cabinet or via email: support@platin-genesis.com

You need to get in touch with our support service with a request to reset your current verification. To confirm your identity, attach the following documents to your e-mail:

1. scan/photo of the main page of your passport

2. a photo of you holding your passport, opened to the main page.

Attention! All photos/scans must be new. You cannot attach the same photos that you previously sent during your first verification process.

You need to get in touch with our support service with a request to reset your current verification. To confirm your identity, attach the following documents to your e-mail:

1. scan/photo of the main page of your passport

2. a photo of you holding your passport, opened to the main page.

Attention! All photos/scans must be new. You cannot attach the same photos that you previously sent during your first verification process.

You can do this on your own by clicking on your profile picture in the top right corner and then clicking on General Information.

DEBIT - the total sum of funds transferred into the system through a bank transfer, equivalent to euros. DEBIT funds can only be used towards package purchases.

CASH - user's internal balance, equivalent to euros, made up of all bonuses. It can be used to purchase the company's products.

FIAT - funds used to purchase a pack through an active payment system, excluding bank transfers.

Activity is automatically assigned for 30 days after the user's registration. Active status is prolonged by an additional 30 days after any personal purchase of at least 100 euros using Cash, T-Cash, Fiat, PLC, or after any purchase made by any first-line partner with an Amber rank using Cash, T-Cash, Fiat, PLC.

Activity is a status that makes you eligible for bonus payouts.

To receive your payouts, send the following letter to our support service:

E-mail sender: The e-mail address used to log in to Platincoin

E-mail recipient: support@platin-genesis.com

Payout request E-mail text: 'I, Name Surname, referral number, e-mail in system, would like to request a payout of commissions of XXX euros onto my ADVcash account: E XXXXXXXXX. I acknowledge that the indicated account belongs to me, and only I have access to this account. Sincerely, Full Name.'

You can contact support through your personal cabinet or via email: support@platin-genesis.com

No, multiple registrations are not allowed.

If you haven't made any mistakes in your profile or attached documents, the entire process should be completed within 1 business day.

Yes, of course! You can access it by clicking on the 'Platin Book' button in the bottom section of our site, under the About Us section.

 

You should use the password recovery feature available under the Login button on the main page of the website.

Our support service operates in three languages: English, German, Spanish, and Russian.

No, you can sleep soundly. We make sure to verify each user. In the future, we will provide two-factor authentication.

We have a generous marketing plan including bonuses up to 1 200 000 euros. And that's not even the limit ;)

You have access to 11 levels of linear marketing and a rank bonus. You can find more information in your personal cabinet.

Bonuses and ranks are paid out and activated within 24 hours of completing their conditions.

Commissions are paid out with 7-14 business days, however they are usually paid out earlier.

Company regulations forbid the registration of relatives residing at the same address.

Your affiliate link is located in the top right corner of your personal cabinet. Click on it to copy and send to your friends!